Returns & Replacement Policy

At RIVIUM, we are committed to delivering high-quality products and ensuring a great customer experience. If you encounter any issues with your order, we're here to help.

Eligibility for Return or Replacement

You may request a return or replacement if:

  • The product is defective or not functioning as intended upon delivery.
  • You received an incorrect product.
  • The product arrived damaged during transit.
  • Your request is submitted within 7 days of delivery.

To be eligible, the product must be returned with:

  • Original packaging
  • All included accessories
  • Proof of purchase
  • Product in its original condition

For claims related to incorrect, missing, or damaged items, an unboxing video may be requested for verification.

Non-Returnable Cases

Returns or replacements will not be accepted if:

The product has been physically damaged due to misuse, accident, improper installation, or unauthorized modifications.

The product shows signs of tampering or attempted repair by unauthorized personnel.

The request is made after the eligible return window.

The product is missing original accessories or packaging.

The issue is caused by normal wear and tear.

Return & Replacement Process

  1. Contact our support team within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and supporting photos or videos.
  3. Our team may request additional information or troubleshooting steps to verify the issue.
  4. Once your request is approved, we will provide return instructions.
  5. After the product is received and inspected, an eligible replacement or refund will be processed.

Please do not return any product without prior approval from the RIVIUM support team.

Refund & Replacement

Replacement

If your claim is approved, a replacement unit will be dispatched after the returned product has been received and inspected.

Refund

If a refund is approved, the amount will be credited to the original payment method within 7–10 business days after the returned product has been received and verified.

Refunds are processed only after inspection and approval by the RIVIUM support team.

Shipping Charges

  • If the return is due to a manufacturing defect, transit damage, or an incorrect item shipped by RIVIUM, return shipping costs will be covered by us.
  • In all other cases, shipping charges are non-refundable and must be borne by the customer.

Warranty Claims

Issues arising after the return window may be covered under the applicable product warranty. Please refer to the Warranty Policy for complete warranty terms and coverage details.

Contact Us

For assistance regarding returns, replacements, or warranty claims, please contact:

RIVIUM Support
Email: support@rivium.in
Website: www.rivium.in

Our support team will assist you as quickly as possible to resolve your concern.

Final Decision

RIVIUM reserves the right to inspect all returned products and determine eligibility for refund, replacement, or warranty service. Decisions will be made based on the condition of the product and the information provided during the claim process.