Terms & Conditions
Welcome to Rivium Labs. These Terms & Conditions govern your access to and use of the Rivium Labs website, including the purchase of products through our online store. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.
Copyright& Intellectual Property
Unless otherwise stated, all content available on this website, including but not limited to text, product descriptions, photographs, graphics, logos, illustrations, icons, videos, software, designs, and other materials, is owned by or licensed to Rivium Labs and is protected by applicable intellectual
property laws.
You may access and use the website for personal and lawful purposes only. No part of this website or its content may be copied, reproduced, modified, distributed, republished, transmitted, displayed, or commercially exploited without the prior written permission of Rivium Labs.
The Rivium Labs name, logos, product names, designs, and other brand elements are the property of Rivium Labs or their respective owners and may not
be used without authorization.
Products, Content & Specifications
We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, dimensions, weights, and other
information displayed on our website are accurate and up to date.
However, product specifications, features, packaging, appearance, pricing, and availability may change from time to time without prior notice.
Product images are provided for illustrative purposes. Actual product appearance, colors, packaging, or accessories may vary slightly from the images shown on the website due to photography, lighting, display settings, manufacturing updates, or other factors.
The availability of a product on our website does not guarantee that it will remain available. Rivium Labs reserves the right to discontinue, modify, or
limit the availability of any product at any time.
Pricing& Orders
All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.
While we take reasonable care to ensure that pricing information is accurate, inadvertent errors may occur. Rivium Labs reserves the right to
correct pricing or product information errors and, where applicable, cancel an order placed at an incorrect price.
Placing an order constitutes an offer to purchase the selected product. An order will be considered accepted once Rivium Labs confirms the order.
We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases involving suspected fraud, incorrect pricing,
product availability issues, inaccurate customer information, or other circumstances that may prevent us from fulfilling the order.
Customer Information & Account
If you create an account or place an order through our website, you agree to provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
By creating an account, placing an order, subscribing to our communications, or otherwise providing your contact information, you consent to receiving transactional and service-related communications from Rivium Labs through appropriate channels, which may include email, SMS, telephone, or WhatsApp.
You may also receive promotional communications where you have provided the appropriate consent or where permitted by applicable law.
Rivium Labs reserves the right to suspend or terminate accounts, refuse service, cancel orders, or remove content where reasonably necessary, including
in cases of misuse, fraudulent activity, violation of these Terms & Conditions, or unlawful conduct.
Shipping & Delivery
Orders will be shipped to the delivery address provided by the customer during checkout, subject to serviceability and applicable shipping
restrictions.
Estimated delivery timelines displayed on the website are indicative and may vary depending on the destination, courier availability, weather, operational conditions, public holidays, and other circumstances beyond our reasonable
control.
Once an order has been handed over to the shipping or delivery partner, certain aspects of transportation are outside the direct control of Rivium Labs. Customers are expected to provide a complete and accurate delivery address and contact information.
If a shipment is delayed, damaged, lost, or otherwise affected during transit, Rivium Labs will reasonably assist the customer in coordinating with the relevant shipping partner, subject to the applicable shipping and claims process.
Returns, Replacement & Refunds
Returns, replacements, exchanges, and refunds are subject to the Rivium Labs Return & Refund Policy applicable to the product purchased.
Unless specifically stated otherwise, products must be returned in unused and resalable condition, together with the original packaging, accessories, manuals, invoices, and other items supplied with the product.
Products that have been damaged due to misuse, improper installation, accident, unauthorized modification, negligence, or normal wear and tear may not qualify for return, replacement, or refund.
Certain products or promotional offers may be subject to specific return or replacement conditions. Customers are advised to review the applicable Return & Refund Policy before placing an order.
Rivium Labs reserves the right to inspect returned products and determine eligibility in accordance with the applicable policy.
Product Warranty
Where a product is covered by a Rivium Labs warranty, the warranty will be governed by the specific warranty terms applicable to that product.
Warranty coverage may be subject to conditions, exclusions, and limitations described in the relevant warranty documentation.
Unless expressly stated otherwise, warranty coverage does not extend to damage resulting from misuse, accidents, unauthorized modifications, improper installation, negligence, water or other environmental damage, normal wear and tear, or use contrary to the product
Permitted Use & Compliance With Law
You agree to use Rivium Labs products and services only for lawful purposes and in accordance with applicable laws, regulations, and product instructions.
You are responsible for ensuring that your use, installation, modification, or operation of any product purchased from Rivium Labs complies with applicable local, state, and national laws and regulations.
Rivium Labs shall not be responsible for any unlawful or unauthorized use of its products by a customer or third party.
Website Availability & Accuracy
We strive to keep our website available and its information accurate. However, we do not guarantee that the website will always be uninterrupted, secure, error-free, or free from technical issues.
The website may contain typographical errors, inaccuracies, outdated information, or other errors. Rivium Labs reserves the right to correct, update, or modify website content at any time without prior notice.
We may also temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons, or circumstances beyond our reasonable
control.
Limitation of Liability
Our website may contain links to or integrations with third-party websites, payment providers, shipping providers, social media platforms, or other
services.
These third-party services are operated independently of Rivium Labs. We are not responsible for the content, availability, policies, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their respective terms and privacy policies.
Electronic Communications
When you visit our website, place an order, create an account, subscribe to our communications, or contact us electronically, you consent to receiving
electronic communications from Rivium Labs.
These communications may include order confirmations, invoices, shipping updates, customer service communications, account notifications, policy updates, and other service-related messages.
Electronic communications may satisfy applicable legal requirements for communications to be provided in writing, to the extent permitted by law.
Changes to These Terms
Rivium Labs reserves the right to update or modify these Terms & Conditions from time to time.
Any changes will become effective when the updated Terms & Conditions are published on this website, unless otherwise stated.
Your continued use of the website after changes are published constitutes your acceptance of the revised Terms & Conditions.
We recommend reviewing these Terms & Conditions periodically.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the applicable jurisdiction of the courts having competent jurisdiction in India.
Contact Us
If you have any questions regarding these Terms & Conditions, our products, orders, returns, or other matters, please contact Rivium Labs through the contact details provided on our website.